Refund & Cancellation Policy
ACCOUNTABILITY PROGRAM 7 DAY ACTION BASED GUARANTEE
Client has 7 days from first payment to request a refund of any paid monies per the terms of our Action Based Guarantee. This must be done by writing to [email protected] no later than midnight of the 7th day. After that time, no payments will be refunded at any time for any reason. Client must have completed the following simple activities to be eligible for a refund:
- Complete the Get Started and Step 1 lessons
- Attend an Orientation Session with a member of Bathurst Family Therapy, LLC.
- Attend at minimum 1 group coaching session in full
- Meet with their Accountability Coach at least once
LIVE EVENTS TERMS & CONDITIONS
There are no refunds given for Live Events or Retreats. If we cancel a live on-site event, we will apply your payment to future events. If you cannot attend an event you have paid for, we will allow you to apply your payment to a future event, however, we will not refund the money in cash.
FREEZING ACCOUNT POLICY
Clients can pause their accounts for up to 30 days at no cost. During this time, they’ll lose all access to the Learning Portal and Kajabi Community Group. When, during those 30 days, they want to start up again, email us at [email protected] and we’ll unfreeze their account. At the date of unfreeze, they will begin being billed again monthly, as well as gain full access to the Kajabi group and the Learning Portal, with all the courses they previously had access to remaining unlocked. If they do not unfreeze their account during that 30 day period, they can return at any time but will have the courses locked based on our usual course unlock schedule.
Updated: September 2, 2022